One of the nation’s largest health solutions companies was experiencing some growing pains. Its clinical urine drug testing and medication monitoring laboratories were becoming increasingly popular resources for clinicians, but their systems for recording, managing and storing data were becoming overwhelmed. With an extensive testing menu that can screen for more than 95 drugs and metabolites, an ever-increasing volume of samples being processed each day, and facilities in all 50 states – the company found itself at a crossroads. When all of these factors combined, it was fast becoming clear that a new workflow management approach was needed.
Currently using a heavily modified “off-the-shelf” laboratory information system (LIS) that would regularly crash and was hitting maximum capacity, this drug testing lab found that their makeshift LIS wasn’t able to grow with the business. As a rapidly growing company, they needed a solution that was custom-built to their specific needs. It was time for the company’s LIS to start helping to drive business forward - instead of impeding its progress.
The Primero Prescription
After familiarizing themselves with Primero and their track record – they have been developing custom software solutions for the clinical laboratory space since 1996 - the lab felt confident that they had found the right team for the job. The lab was relying on Primero to remove the guesswork involved with efficiently collecting and analyzing test results, ensuring proper HIPAA compliance, interfacing with insurance or patient billing systems, and securely delivering patient test results.
More than up for the challenge, Primero developed a complete LIS for the company’s urine and oral fluid drug testing operations that supports over 15,000 specimens daily - with 100% uptime. From the moment a specimen enters the door through its entire lifecycle and related customer reports, the company’s new, custom-built LIS deftly handles every touchpoint.
The new system can accommodate new orders to fit the preference of any of the lab’s clients. For clients opting to order by paper requisition, the Primero system provides a robust order entry screen that allows for remarkably fast input and high throughput. For those clients preferring to go paperless, the system’s web-based functionality allows users to place their orders using an intuitive online ordering system from the browser and device of their choice. This same online interface also allows the user to track work-in-progress as well as current and archived result reports. Additionally, clients in institutions with Electronic Medical Record (EMR) systems also can place orders through the robust HL7 interface to the LIS.