Vacation.com is a leading leisure travel marketing organization serving a network of almost 5,100 travel agency locations throughout the U.S. and Canada.
They needed a portal for the travel agency owners and their agents that would serve as the go-to place for all their needs: agency management, booking tools, marketing information, preferred partner and training information. The agents had to be able to access their external tools and booking programs using a single sign on, and the marketing and business team needed to change the information on the site on a daily basis. Finally, the solution required integration with their CRM for agency, agent and program management.
The Webtreepro roles/permissions allow the information displayed in the portal to be unique to the agents' roles and the programs in which their agencies participate. Dual-way integration with the Vacation.com CRM for agency, agent, and program management allows the seamless exchange of information.